Oh no its not flushing!!

2/13/2023 (Permalink)

The upstairs toilet created a mess and SERVPRO of Highland N. Redlands repaired the damages.

What is worse than when you flush the toilet and instead of it flushing, it gurgles and rises and overflows. PANIC!! and Ewww! right! This home suffered from a sewage backup. The smell was horrific. Definitely a smell that penetrates through the face mask. Thankfully, the homeowner had the best team to help them clean up the mess.  When SERVPRO of Highland / N. Redlands arrived the homeowner was very stressed and worried. We assured them that the home will be taken care of and restored back to normal, "Like it never even happened." If you experience something similar call SERVPRO of Highland / N. Redlands at 909-425-1115

Home fire in the city of Highland.

4/15/2022 (Permalink)

SERVPRO of Highland N. Redlands was on site within minutes after receiving the call from client.

Your home is the most comfortable place in the world after a long day at work. You want to come home and relax, take off your shoes, watch a little TV, read a book etc. 

Our client was expecting to do just that. Unfortunately for him when he opened his front door to his home a cloud of smoke greeted him. He ran to his neighbor's house and asked to help him. Thankfully his neighbor is a retired firefighter and had a fire extinguisher. What a hero! He was able to turn the fire off and save the home. The fire caused a lot of smoke and soot damages throughout the home, and it required an emergency clean up. When our SERVPRO team arrived at the loss we found severe damages to the kitchen cabinets, floors and walls. Our team began to work immediately. We packed out all the kitchen items. Removed all the damaged materials and set up equipment to clean the smoke out of the home. Our team worked fast and efficiently to make sure the home was nice and clean for the reconstruction services.  Our client was very amazed by our work. You can count on SERVPRO of highland North Redlands to be there when you need them. Our company is open 24/7 and we will respond to any emergency at any time. Call SERVPRO of Highland North Redlands at 909-425-1115 for any fire or water cleanup emergency. We will make sure to leave your home “like it never even happened”.

Water Damages Left Untreated Created Severe Mold Damage.

3/15/2022 (Permalink)

Tackling water leaks right away will help you keep your home safe from mold growth.

With our very busy lives it is easy to overlook simple things like small water leaks, mold, or even smells. 

I am one of those persons that is so busy every day that I rarely notice anything around the house until it's very visible or too late. Just like this picture, the homeowner just thought it was something like insulation, never gave it any thought until it grew. It turned out to be mold growing inside her walls eek!!

I am going to give you quick tips on what to be looking for to prevent severe mold damage. 

1. Check underneath all your faucets in your home for small leaks. 
2. Look underneath your faucets to see if you see signs of past water damage. 
3. Look at your ceilings and check for brown/black spots, bubbling or chipped paint.

A slow leak can cause serious damage if left unchecked. Like in this picture, for example. The slow leak was from the restroom upstairs. When SERVPRO of Highland/ N. Redlands arrived to inspect the home, we found a mold infestation inside the walls. Our team worked fast to remove all the mold and get the home back to normal “Like it never even happened.” 

If you suspect you have a mold issue, call SERVPRO of Highland N. Redlands right away. Our technicians will inspect your home, locate where the issue is coming from, and fix it. 

Air Duct Cleaning

11/12/2021 (Permalink)

There can be pounds of dirt hiding in your air ducts. Get them cleaned today by your local SERVPRO of Highland, North Redlands.

Air Ducts and HVAC systems are a big important factor after a fire or water loss has occurred in a home. 

When was the last time you cleaned your air ducts? This air duct is just a sample of what you're breathing in when your AC is running. Scary? Well, just imagine this and a fire happening in your home. The air ducts get filled with smoke and soot from the fire. Adding to whatever is already living in there, Ewww!! Just imagine if water got in there! Yuck! 

Air ducts are a home for dirt, pet dander, new construction dust and more. By cleaning your air ducts, you are eliminating pounds of dust and microbial growth. Leaving your home with clean air and helping your HVAC system run more efficiently. 

SERVPRO of Highland and North Redlands knows after a fire or water loss to clean and sanitize the air ducts and HVAC system. Our team uses top of the line equipment to remove all hazardous materials and moisture trapped in the system. 

Our team can get the job done quickly and efficiently, so you can return to your daily routine in no time. "Like it never even happened."

Anyone Can Check Their Smoke Detectors.

11/12/2021 (Permalink)

Doesn't matter if you're short, tall or wearing yellow banana heels. Anyone can easily check on their smoke detectors.

Have you checked your smoke detectors lately? No? It’s so quick and easy! Check your detectors with us!

First, if you’re not able to reach the detectors, grab a small stepping stool or ladder like our marketing rep Nancy in the photo. And, of course, put on your banana heels while you’re at it! After, on the smoke detector should be a small test button. Press & hold the test button & after a few seconds you should hear a loud ear piercing siren. Did you lose your hearing? That means your detector is working properly! If you don’t hear the siren or if it sounds weak, it could be that you need to replace the batteries. As you can see, ours is working fine!

Functional smoke detectors are very important to have in your home. They can help warn your family in time in case there is a fire this way, you can safely exit the home. According to the National Fire Protection Association, three out of five home fire deaths are a result of fires without working smoke detectors. 

Source: National Fire Protection Association  

Next time you are home, check your smoke detectors and feel safe going to sleep knowing you have a working smoke alarm.

SERVPRO of Highland / North Redlands your Number One Choice.

11/2/2021 (Permalink)

SERVPRO of Highland/ North Redlands responded to a ceiling leak that damaged kitchen cabinets.

SERVPRO of Highland /North Redlands is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help Call Today – (909) 425-1115

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Highland /North Redlands has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?SERVPRO of Highland /North Redlands specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. 

SERVPRO will make your home look "Like it never even happened."

Air Duct Cleaning.

11/2/2021 (Permalink)

A fire in the garage caused smoke and soot damages to the air duct system.

Air Ducts and HVAC system are a big important factor after a fire or water loss has occurred in a home.  This air duct is just a sample of what you're breathing in when your AC is running. Scary? Well, just imagine this and a fire happening in your home. The air ducts get filled with smoke from the fire and soot. Adding to whatever is already living in there, Ewww!! Just imagine if water got in there! Yuck!  SERVPRO of Highland and North Redlands knows after a fire or water loss to clean and sanitize the air ducts and HVAC system. Our team uses top of the line equipment to remove all hazardous materials and moisture trapped in the system.  Our team can get the job done quickly and efficiently, so you can return to your daily routine in no time. "Like in never even happened."

Kitchen Floods Can Happen Any Time.

11/2/2021 (Permalink)

Flooded kitchen damaged these kitchen cabinets in the city of Highland.

"When I woke up this morning there was water everywhere!" Mrs. Joyce, the homeowner explained to us when we arrived at the scene.  Her dishwasher gasket seal broke during the night and caused huge water damage throughout her entire home. Thankfully she knew what to do. She said this wasn't her first rodeo.  Mrs. Joyce experienced something similar several years ago unfortunately. SERVPRO of Highland / North Redlands is the first company that came to mind. It's funny how you see these things play out in movies with the soapy water coming out and everyone is laughing. Unfortunately it's not the same in real life. Due to the water damage, Mrs. Joyce's entire kitchen and living areas had to be torn out.  All damaged walls, cabinets, carpets and tile were removed as you can see in the picture above. SERVPRO of Highland / North Redlands quickly went into action. They stored all her belongings in containers to keep them clean during the demolition and reconstruction phase of the job. After the home was cleaned out, we set our industrial strength dehumidifiers and air blowers to insure everything was fully dry before we began reconstruction. This will prevent mold and harmful bacteria from forming. Once everything was cleared and dried, we proceeded with the reconstruction side of the job. Mrs. Joyce is excited to see how her home will turn out. 

When water damage happens to your home Call SERVPRO of Highland / North Redlands to help make things look "Like it never even happened."

Regardless Of The Disaster SERVPRO Is Here To Help. 24/7 Emergency Service! 

Let's shake off 2020 and start fresh in 2021

1/4/2021 (Permalink)

Our SERVPRO team of Highland/ N. Redlands is not just a team, it's a Family.

As we happily enter this new year, we want to take a minute to appreciate all the accomplishments we had, even during a pandemic that has been relentless and difficult for everyone in the world. 2020 was such a crazy year it made everyone appreciate what we already had like our family, health, work and toilet paper. What was that all about, right?  Our office had an amazing year, even with all the shutdowns, corona virus scares, fires, crazy elections, Lysol and hand sanitizer outages. Our office still managed to hire new employees, market, met deadlines, buy a new company car and even kept working through the scare while wearing a facemask of course. We are very thankful to have an amazing team because without them none of this would have been possible.  SERVPRO of Highland/ N. Redlands is setting new exciting goals and will work hard to achieve them. Our team has been and will continue to work hard to keep our clients, agents, and adjusters happy through these unfortunate events we are facing. We know better days are coming and are very excited. 2021 will make 2020 feel "Like it never even happened."

Thankful for our SERVPRO family.

11/20/2020 (Permalink)

From our SERVPRO team of Highland/ North Redlands we wish everyone a happy and safe Thanks giving.

There is no stopping our green team, we have been working relentlessly to help our community. Through the shutdowns due to COVID-19 virus outbreaks, storms, crazy winds, scorching heat from all the wildfires, and floods. We have overcome obstacles with a big smile underneath our face masks. We are thankful and grateful to be able to work and provide for our families, we will continue to pray for better days. From our SERVPRO family to yours we give thanks and wish everyone a safe and healthy Thanksgiving. Together we will get through this.

In honor of Breast Cancer Awareness SERVPRO wears pink

10/22/2020 (Permalink)

Let's wear our pink and show our support for Breast Cancer Awareness. Together we are stronger!

October is not only know for Halloween, it is also Breast Cancer awareness month. 1 out of 8 women will be diagnosed with breast cancer in the course of their life time. Breast cancer is not only limited to women, less than one percent of all breast cancers have occurred in men. In honor of all the individuals battling breast cancer, I’ve decided to write about what you can do to join the fight.

1. You can wear a pink ribbon to symbolize breast cancer awareness. If you don’t have a pink ribbon, that's fine, just wear your pink clothes, and strut. Wanna make it a group thing? Collaborate with friends and families to rock the pink together. Just like our office girls. 

 2. Educate yourself and others! Early detection is crucial to a better outcome. Examine yourself for a lump, and if something doesn’t feel right, be sure to talk to a doctor.  3. Join a local fundraiser you can find a local one to you by visiting a website like the Susan G. Komer at <a5028659407947320801gmail-url" href="http://www.info-komen.org/site/TR?fr_id=6909&pg=entry" target="_blank" rel="noopener noreferrer" data-saferedirecturl="https://www.google.com/url?q=http://www.info-komen.org/site/TR?fr_id%3D6909%26pg%3Dentry&source=gmail&ust=1603496437849000&usg=AFQjCNE5oqNuCl_69DbI33bRShJjHw-nig">http://www.info-komen.org/site/TR?fr_id=6909&pg=entry .You can also create your own fundraiser! Collaborate with friends/family/ coworkers on creating an event to help raise money. You can hold a raffle, bake sales, giveaways, and so much more! 4. Have any hats or scarves you don’t use? Donate the to your local chemo center. Many individuals lose their hair due to their chemo sessions, what better way to help them shine, than with a new hat or scarf.  Let's rise and fight together! No one should feel alone during a time like that.  Let’s put on pink, spread awareness, cheer, strength, and joy.  From all of us here at SERVPRO of Highland/North Redlands we are rooting for you! Stay Strong!

Fire season is here

8/24/2020 (Permalink)

SERVPRO of Highland / North Redlands works efficiently to restore your home after fire damage.

Well, fire season is here. The weather is over 100 degrees and it's muggy. Fires are erupting left and right. As of now we are hearing a lot about the massive Apple Fire that burned out of control in Riverside county. It burned over 28,085 acres of tall grass, timber and took some homes along the way.

Fires have been spreading quickly and the air quality has become very unhealthy in the surrounding areas. During times like these the best thing to do if a fire is getting close to home are: 

- If possible clear all the brush around your home, trim your trees and dispose of them properly. 

-Prepare an Emergency 72 hoir pack with things like a flashlight, first aid kit, radio and essentials. Have it ready for grab and go. 

-Stay home and avoid outside activities especially if you suffer from asthma, heart disease or have respiratory problems. 

-Now more than ever wear your mask. 

-Lastly, have an evacuation plan ready for you and your family including pets in case of an emergency. 

Fires are very real and they come fast! Fires spread very quickly and it's always best to be prepared. 

Timing is everything! In case a fire gets close and an evacuation order is in place there won't be time to go back and grab things like your valuables or even save your beloved pets. This is the main reason you should practice with your family and pets that once the fire alarm/evacuation order goes off proceed with the practiced exit plan. 

Here at SERVPRO of Highland/North Redlands we would like to thank all firefighters and first responders for everything they are doing during these hard times and for helping save homes during the process. Thank you!

Certified: SERVPRO Cleaned – a defensive cleaning program

8/18/2020 (Permalink)

Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

• Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
• Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
• Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Highland / North Redlands 909-425-1115 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

We are Cleaning Experts

8/18/2020 (Permalink)

Working together we can fight the spread of Covid-19.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – [SERVPRO of Highland/ North Redlands, 909-425-1115]

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

What we know about COVID-19

8/5/2020 (Permalink)

Yadi our administration assistant practices good hand hygiene. 

At today's meeting with the Highland Chamber of Commerce we had 2 amazing guest speakers. Dr. Vladimir Cortez a Neurosurgeon with the Redlands community hospital and Pam Allen, director of emergency services for the Redlands community hospital. I want to share with you guys what they brought up in regards to the current pandemic we are facing. 

Dr. Cortez went over what we can all do to help our situation during the COVID-19 spread. Because COVID-19 is a RNA virus, it's extremely difficult to find a vaccine for it. A RNA virus acts very sporadically and can’t determine how it will affect people individually. In other words you can be the healthiest person and still become affected by it or be a very unhealthy person and have no symptoms at all.

With the flu season approaching and COVID-19 spread, what we can do to help to stay healthy and get our immune systems up. Getting our immune system up doesn't mean we can prevent from getting it but just in case we do get the virus our body is strong enough to fight it. The virus attacks your lungs, not your immune system this is why anyone can get it.

Nurse Allen mentioned if you must go out keep wearing your mask if possible a N95 mask and practice good hand hygiene. If we all work together and do our part as a team we can help put an end to this. It's going to take a lot of time and patience but let's keep fighting. 

Until next time, stay safe and maintain your space. 

Cajon Pass Fires

10/20/2016 (Permalink)

Servpro Nailed this demo

Full house demo needed after fire rages through the cajon pass causing evacuations and freeway closures. Thousands of residents had to be placed in temporary housing and although a very difficult situation, SERVPRO helped facilitate the process for this homeowner. Our prompt response and immediate action helped get her back in her home in only a few short weeks. 

Trespassing in Big Bear

9/9/2016 (Permalink)

No task too big for SERVPRO

SERVPRO responded to a vacation home in Big Bear CA following a report that it had been broken into. Upon arrival SERVPRO discovered wall to wall content making it difficult to clean up and perform a board up. Hoarding can make any bad situation worse and is hazardous to your health. With a little elbow grease we had her home clean, packed out and ready for the upcoming fall season.